⇒ Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and physical address provided during inquiries or registration.
- Business Data: Information about your company, brand assets, and business goals.
- Access Credentials: Temporary login access to Meta Business Manager, Hosting Panels, or CMS (WordPress/Shopify) dashboards required to perform our services.
- Technical Data: IP addresses, browser types, and usage patterns collected through cookies and analytics tools.
⇒ Registration on the Website
a. Type and Scope of Data Processing:
On our website, we offer you the opportunity to register by providing personal data. This registration allows you to access specialized functionalities, such as the Ayxqo Customer Portal, where you can manage your Digital Marketing campaigns, Meta Advertisement support tickets, and IT solutions.
On our website, we offer you the opportunity to register by providing personal data. This registration allows you to access specialized functionalities, such as the Ayxqo Customer Portal, where you can manage your Digital Marketing campaigns, Meta Advertisement support tickets, and IT solutions.
For the purpose of registration and verifying the identity of the person or business entity making the request, we process the following personal data:
- Identity Data: Full name and/or Business name.
- Contact Data: Professional email address and phone number.
- Account Credentials: A secure password to protect your access.
- Service-Specific Data: If you are a client, we may also link your registration to your Domain/Hosting details and Meta Business Suite information to provide seamless managed support.
b. Purpose of Processing
The registration is necessary for:
The registration is necessary for:
- Service Management: To allow you to monitor your SEO progress, Website Development milestones, and Software updates.
- Financial Transactions: To facilitate secure payments for renewals and new service subscriptions.
- Real-Time Support: To enable our Live Chat feature, allowing our team to provide instant Customizable Support Services based on your account profile.
- Automated Notifications: To send automated alerts regarding Hosting expiration, Meta Ad account status, and invoice generation.
⇒ Domain Registration
We provide reliable Domain Registration and Web Hosting services. This policy outlines how we handle data specifically related to these services to ensure security and compliance with global standards.
a) Information Collection for Registration
To register a domain or set up a hosting account, we collect:
- Registrant Information: Full name, organization, email, phone number, and physical address (required by ICANN).
- Technical Data: Name servers, DNS records, and IP addresses.
- Payment Details: Billing information for renewals and subscriptions.
b) WHOIS Privacy & Data Disclosure
- Public Records: Per ICANN regulations, domain ownership details are often listed in the public WHOIS database.
- Privacy Protection: We offer WHOIS Privacy Protection services to hide your personal contact details from the public eye if requested/purchased.
- Legal Compliance: We may disclose data to law enforcement only if presented with a valid legal warrant or court order.
c) Data Sharing & Third Parties
We share your data only when necessary:
- Registries & Registrars: To facilitate the purchase and renewal of domains (e.g., .com, .net, .bd).
- License Providers: To activate third-party software like cPanel, Softaculous, or SSL certificates.
- Legal Compliance: If required by law, we may disclose information to government authorities or law enforcement.
d) Security Measures
- SSL/TLS Encryption: We use encryption to secure data transmitted between our servers and your users.
- DDoS Protection: Our hosting infrastructure includes monitoring tools to block malicious traffic and protect your site’s uptime.
- Firewalls: We employ advanced firewalls to prevent unauthorized server access.
e) Data Retention & Deletion
- Account Duration: Data is kept as long as your service is active.
- Cancellation: Upon termination, website files and emails are purged from our active servers after a grace period.
- Archiving: Financial records are retained for a minimum of 5 years for tax and audit purposes.
f) User Rights
You have the right to:
- Update Information: Edit your registrant or billing details at any time through our portal.
- Portability: Move your domain (Transfer Out) to another provider.
- Privacy Toggle: Enable or disable WHOIS privacy as per your preference.
→ Domain Deletion and Restoration Policy
At Ayxqo, we want to ensure you never lose your online identity. However, if a domain is not renewed on time, it undergoes a specific deletion cycle. Below are the terms regarding domain expiration, deletion, and restoration.
1. Domain Expiration Notice
We send multiple reminders via email before your domain expires. It is the client’s responsibility to ensure the contact email is active and to renew the domain before the Expiration Date.
2. The Deletion Cycle
Once a domain expires, it typically follows these three stages:
- Grace Period (0 – 30 Days):
The domain stops working, but you can still renew it at the regular price. There are no extra penalties during this stage. - Redemption Grace Period (30 – 70 Days):
If not renewed during the Grace Period, the domain is “deleted” from our active database. It is held by the Registry. To get it back now, you must pay a Restoration Fee plus the renewal cost. - Pending Delete (5 Days):
After the Redemption period, the domain enters ‘Pending Delete’ status. At this stage, it cannot be recovered or renewed. It will be released back to the public for anyone to register.
3. Restoration Fees
- Restoring a domain during the Redemption Period is significantly more expensive than a regular renewal.
- The Registry (e.g., Verisign for .com) charges a high fee for pulling a domain out of deletion. Ayxqo passes this cost to the client.
- Restoration is not guaranteed and depends on the Registry’s specific rules.
4. Automatic Deletion
If a domain is not renewed or restored within the specified timeframes, Ayxqo is not liable for the loss of the domain name, website traffic, or associated email services. Once the domain is released to the public, it is available on a “first-come, first-served” basis.
⇒ Domain Deletion upon User Request
We can delete the client’s domain upon request. At Ayxqo, we respect your right to manage and terminate your services. If you wish to delete your registered domain before its expiration date, the following policy applies:
1. Request for Deletion
- Verification: To protect your security, a domain deletion request must be submitted through your registered email or via our official support ticket system.
- Identity Proof: We may require additional identity verification (such as a government ID or OTP) to ensure the request is authorized by the actual owner.
2. Immediate Consequences
- Service Interruption: Once a deletion request is processed, the domain will immediately stop resolving. Any linked website, emails, and sub-domains will go offline.
- Irreversibility: Deleting a domain is often permanent. Once the registry processes the deletion, the domain may not be immediately available for re-registration.
3. Data Retention & Privacy
- Personal Data: Upon deletion, we will remove your contact information from the public WHOIS (if applicable). However, we retain internal billing and transaction records for 5 years to comply with financial laws.
- Registry Logs: Please note that the central Domain Registry (e.g., ICANN or Verisign) may maintain a history of the domain’s ownership for a certain period according to their own privacy standards.
4. Refund Policy for Deletion
- No Refunds: Domain registration fees are paid to global registries upfront. Therefore, we cannot offer a refund for the remaining months of a domain’s term if you choose to delete it early.
5. Release to Public
- After we process your deletion request, the domain enters a “Pending Delete” cycle defined by the registry. After this cycle, the domain becomes available for anyone in the general public to register. Ayxqo is not responsible if a third party registers the domain after you request its deletion.
⇒ Hosting Services
At Ayxqo, we understand that your website data is your most valuable asset. This policy outlines our rigorous standards for data protection, privacy, and security regarding our web hosting infrastructure.
1. Data Collection and Usage
When you subscribe to our hosting services, we collect:
- Account Data: Personal identification and billing information used for account management and identity verification.
- Server Metadata: Usage statistics, including disk space, bandwidth consumption, and resource allocation to ensure optimal server performance.
- Log Files: Our systems automatically collect visitor IP addresses, browser types, and access logs to monitor security threats and prevent unauthorized access.
2. Data Sovereignty and Ownership
- Full Ownership: You retain 100% ownership of all files, databases, emails, and applications hosted on our servers.
- Privacy of Content: Ayxqo staff will never access, view, or modify your files without your explicit consent, except in automated processes (like malware scanning) or when providing requested technical support.
3. Security Infrastructure
We employ multi-layer security protocols to safeguard your data:
- Encryption: We support and encourage the use of SSL/TLS certificates to encrypt data between your server and your website visitors.
- Network Protection: Our infrastructure includes advanced firewalls, DDoS protection, and Brute-Force defense to mitigate external attacks.
- Malware Protection: We perform automated scans to detect and isolate malicious code that could compromise your site’s privacy.
4. Backups and Disaster Recovery
- Internal Backups: Ayxqo performs regular system backups for disaster recovery purposes. These are stored in a secure, off-site environment.
- Client Responsibility: While we maintain backups, you are responsible for maintaining your own local copies of your data. Ayxqo is not liable for data loss caused by user-side configuration errors or expired accounts.
5. Third-Party Partners (Sub-Processors)
To provide world-class service, we work with trusted partners:
- Licensing: We share minimal account data with software providers (such as cPanel, LiteSpeed, or Softaculous) to activate your service licenses.
- Data Centers: Your data is stored in high-security facilities (e.g., Tier-3 data centers). These providers have no direct access to your specific hosted content.
6. Email Privacy
- Confidentiality: We do not scan your emails for advertising purposes.
- Anti-Spam Measures: Outgoing and incoming emails are filtered through automated security tools to protect our network reputation and your inbox from phishing.
7. Data Retention and Account Deletion
- Active Status: We retain your data as long as your hosting plan is active.
- Post-Cancellation: If an account is cancelled or expires, all files, databases, and emails are permanently purged from our primary servers after a set grace period (typically 14 days). This action is irreversible.
- Billing Records: We retain financial transaction records for 5–7 years to comply with tax and audit regulations.
8. Legal Compliance
We value your privacy, but we must comply with the law:
- We will only disclose hosted data to law enforcement if presented with a valid, legally binding court order or warrant.
- We notify clients of such requests unless legally prohibited from doing so.
⇒ Cookies and Tracking
We use cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings; however, some features of the site may not function properly as a result.
